Returns & Exchanges
At Biches & Bûches, we want you to be completely satisfied with your purchase of our natural wool and patterns. If your order is not quite right, you may return or exchange your items within 14 days of receipt, provided they are in their original, unused condition.
Initiate Your Request
Contact our customer support team via email with your order number and the list of items you wish to return or exchange.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring that yarn labels are intact and the products are protected from moisture.
Ship the Items
Send your parcel using a tracked shipping service to our warehouse address provided in the confirmation email; please note that return shipping costs are the responsibility of the customer.
Receive Your Refund
Once we receive and inspect your returned items, we will process your refund or ship your exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing